Refund Policy If you should become ill and can’t make the trip, Bianco Tours will refund your money up to 24 hours prior to departure. The only cancellation charges that are passed on to the traveler are cancellation charges that we incur from vendors who require a nonrefundable pre-payment (airlines, cruise lines, hotels, theaters, intermodal transportation, etc.) If there is a cancellation charge for a particular tour, it will appear in the coupon on the back of the flyer, stating the amount of the charge and the time from when the charge would take effect. In the event the tour you choose uses these types of vendors, we recommend cancellation insurance for that portion of the tour.

Travel Insurance We mail out a travel insurance brochure with your final payment notice. You may obtain health, baggage and cancellation insurance if you wish. If you or your travelers have questions regarding the coverage, you may call Travelex directly at 1-800-228-9792.

Passenger Add-ons We ask that you keep your sales representative notified of any and all changes as they occur. In the case of an overnight tour, any reservations received within 30 days are subject to availability. Within this period of time, room cutbacks are made if necessary, and rooming manifests are sent to the hotels. Changes made require us to make calls to reobtain rooms and change all restaurant reservations. These changes or “add-ons” will be made with receipt of “new” reservations and payment only.

Tipping Our drivers and tour directors will not accept gratuities. This eliminates the question of “should I?” and “how much?”, and sets your group at ease. Gratuities are also included for any step-on guides that are utilized during a tour.

Seat Rotation Unless your group has different policy, there will be a seat rotation during the tour, to
provide a change of view for the passengers.

Smoking For everyone’s safety, there is no smoking on the motorcoaches.

Pick-up Points There will be a motorcoach pick-up for a minimum of 10 passengers, with a maximum of 2 pick-up points per tour.

Lost & Found Passengers will be reminded by either driver or tour director to make sure that no personal items are left behind. Passengers can pick-up any items they have left behind at the Bianco Tours office. If the items were not found on the motorcoach, we will gladly supply the phone numbers of the vendors on the trip, so passengers can check their lost and found departments.

Deposits In most cases only a $20.00 deposit is required to reserve space on the tour. It makes signing up easy and financially safe.

Full Payment Full payment is due 30 - 45 days prior to tour departure.